Refund Policy

At VolareBee, we strive to provide you with the highest quality products that are both comfortable and functional for your furry companion. We want you and your dog to be completely satisfied with your purchase. However, we understand that there may be instances where a refund is necessary. To ensure fairness and transparency, we have developed the following refund policy for our dog harnesses:

  1. Eligibility for Refund:

    • To be eligible for a refund, the dog harness must be in its original condition, unused, and free from any signs of wear or damage.
    • The original packaging, including all tags and labels, should be intact and included with the return.

  2. Timeframe for Refund Requests:

    • Refund requests must be made within 30 days of the original purchase date.
    • Beyond this timeframe, we may not be able to process your refund.

  3. Refund Process:

    • To initiate a refund, please contact our customer support team either by phone or email. Provide them with your order details, including the order number and the reason for the refund.
    • Once your refund request is received and approved, we will provide you with instructions on how to return.
    • Please note that the customer is responsible for the return shipping costs unless the product is defective or there was an error on our part.

  4. Refund Options:

    • Upon receiving the return and verifying its condition, we will process your refund.
    • If you paid using a credit card, the refund will be issued to the original payment method. Please allow a few business days for the refund to reflect in your account.
    • If you paid through an alternative payment method, our customer support team will work with you to arrange a suitable refund method.

  5. Non-Refundable Items:

    • For hygiene reasons, items that have been used, damaged, or soiled will not be eligible for a refund.
    • Customized or personalized items cannot be returned or refunded unless there was an error on our part.

  6. Defective or Incorrect Items:

    • In the unlikely event that you receive a defective or incorrect item, please contact our customer support team immediately.
    • We will gladly replace the item or provide a full refund, including the return shipping costs, in such cases.

Please note. We reserve the right to update or modify this policy at any time, so we encourage you to review it periodically on our website or contact our customer support for any clarifications.

Your satisfaction and your dog's well-being are our top priorities. If you have any further questions or concerns, please don't hesitate to reach out to us. We are here to assist you in any way we can.